Whether you have a question about payments, your account, bonuses, or games — search below or get in touch with us directly.
Choose the category that best matches your question below
Everything you need to know about depositing funds — how to do it, how long it takes, and which payment methods are supported.
Guides on updating your profile, changing your password, account verification, and keeping your account secure.
How to use the welcome bonus, cashback, free spins, and other offers.
How to play games, betting rules, and full details on Live Casino and Sports Betting.
How to keep your account secure and how to report suspicious activity.
How to install the app, updates, push notification settings, and fixes for common issues.
Reach the 93pk team through any of the channels below
For the fastest resolution, use Live Chat. You'll usually get a response within 1–2 minutes.
Send us a message in Bangla. You can also share screenshots or videos to help explain your issue.
For detailed issues, contact us by email. support@93pk.best Write to the address.
Get both updates and support on the official 93pk Telegram channel.
Just a few steps from bKash, Nagad, or Rocket
Log in to 93pk with your ID and password — via the mobile app or your browser, whichever is more convenient.
Click the wallet icon at the top of your dashboard and select the deposit option.
BKash, Nagad, Rocket, or bank transfer — just select your preferred option.
Enter the amount you'd like to send. Withdrawals start from a minimum of ৳100. Transactions are typically completed within 1–2 minutes.
Withdraw your winnings straight to your mobile banking
Log in, go to the Wallet section, and tap the "Withdraw" button.
Make sure your bKash or Nagad number is entered correctly. If it's your first time, you may receive a verification code.
Enter the amount you wish to withdraw and submit. Requests are processed in up to 5 minutes.
Once approved, you'll receive a notification on bKash or Nagad and the balance will be added to your account.
93pk supports deposits and withdrawals through all of the following methods
Using any online platform, you're bound to run into the occasional hiccup. Whether you're stuck on a deposit, a bonus hasn't been credited, or you can't log into your account — getting help quickly makes all the difference. That's exactly what the 93pk Help Center is here for. And you don't have to reach out in English; we're fully available in Bangla, because we know that's your language.
The 93pk support team is based right here in Bangladesh, and our agents speak just like everyday Bangladeshis. No complicated English jargon, no robotic replies. We listen to your issue and get it sorted — simply and quickly.
A question we often hear: what if something goes wrong at 3 in the morning? 93pk's Live Chat is active 24 hours a day, 7 days a week. Day or night, someone is always waiting for your message. Response times are typically under two minutes.
Payment issues tend to feel the most urgent — and that's exactly why this category gets our fastest response. Whether your deposit didn't go through, your withdrawal was rejected, or your balance doesn't look right, contact us via Live Chat straight away. Sending your transaction ID and a screenshot of the payment will help us resolve it even faster.
Bonuses are another common source of confusion. Why hasn't the welcome bonus been credited? When will cashback arrive? How do you meet the wagering requirements? All of these questions are answered in detail under the "Bonus & Promotions" section of the Help Center. If anything is still unclear, just ask us via chat — we'll walk you through it step by step.
93pk will never ask for your full password when you contact support. Our agents verify your identity using only your registered phone number or username. If anyone asks for your password or OTP, it's a scam — report it immediately.
Read the Privacy Policy93pk takes account security seriously. Enabling two-factor authentication (2FA) ensures that no one can access your account without authorization. If a login attempt is detected from an unrecognized device, you'll receive an instant alert on your phone. To learn more, visit the Security section of the Help Center or reach out via chat.
The mobile app is another area where users often have questions. When installing the APK on an Android device, you'll need to enable "Install from unknown sources" — this is normal and perfectly safe. The 93pk app is updated regularly, so if you're experiencing issues on an older version, try updating first. iOS users can install the app directly from the App Store.
If you ever feel like stepping back from betting for a while, use 93pk's responsible gaming tools. You can set deposit limits, activate self-exclusion, or take a cooling-off period — all from your settings — or simply let our support team know and they'll help you get it set up.
93pk believes support is the heart of any platform. No matter how advanced the technology, when someone runs into a problem, they want to talk to a real person. We put that human element above everything else — which is why our team isn't made up of robotic auto-replies, but trained human agents who have real conversations.
93pk believes entertainment should always be kept in check. Know your limits. If you feel like you're playing more than you should, use our responsible gaming tools or speak with our support team.
Learn About Responsible GamingFrequently asked questions about the Help Center